Conversational Agent: Difference between revisions
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In common practice, conversational agent in an umbrella term generally used as synonym of [[chatbot]], but technically a chatbot is a specific kind of conversational system where the communication channel user interface (UI) is just text messages, exchanged on chat-based platforms (as [[instant-messaging]] mobile apps). | In common practice, conversational agent in an umbrella term generally used as synonym of [[chatbot]], but technically a chatbot is a specific kind of conversational system where the communication channel user interface (UI) is just text messages, exchanged on chat-based platforms (as [[instant-messaging]] mobile apps). | ||
Especially in academic parlance, the term ''conversational agent'' is synonym of ''chatbot'', and the reason emphasis on the "agent" is maybe because conversational agents was considered software agents<ref | Especially in academic parlance, the term ''conversational agent'' is synonym of ''chatbot'', and the reason emphasis on the "agent" is maybe because conversational agents was considered software agents<ref>https://en.wikipedia.org/wiki/Software_agent</ref>, special application of intelligent systems<ref>https://en.wikipedia.org/wiki/Intelligent_agent</ref> and Multi-agent systems<ref>/https://en.wikipedia.org/wiki/Multi-agent_system</ref> research. | ||
The term ''agent'' is so probably misleading, because assimilating any conversational system as a software agent that mediate between an end-user (e.g. a consumer of a business platform) and a business human operator counterpart. That use case is a specific use case and not always applicable. | The term ''agent'' is so probably misleading, because assimilating any conversational system as a software agent that mediate between an end-user (e.g. a consumer of a business platform) and a business human operator counterpart. That use case is a specific use case and not always applicable. | ||
The agentive role of a conversational system is commonly related to a the specifica scenario when the conversational system really acts as intermediator, requiring a final conversation | The agentive role of a conversational system is commonly related to a the specifica scenario when the conversational system really acts as intermediator, requiring a final conversation between the end-user and a human operator (that's commonly called: ''[[human-in-the-loop]]''). | ||
But there are many cases where the conversational system is not properly an agent, by example in pure [[command-and-control]] conversational systems that just execute automation commands to action (electro-mechanical) actuators, by example in [[home-automation]] or industrial automation realms. | But there are many cases where the conversational system is not properly an agent, by example in pure [[command-and-control]] conversational systems that just execute automation commands to action (electro-mechanical) actuators, by example in [[home-automation]] or industrial automation realms. | ||
== References == | |||