Conversational Agent: Difference between revisions
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A ''conversational agent'', or | A ''conversational agent'', or ''conversational system'', or ''dialog system'', is a computer system (hardware+software platform) intended to converse with a human in a natural language. | ||
Let's see what wikipedia states for conversational agent: | Let's see what wikipedia states for ''conversational agent''<ref name=":0">https://en.wikipedia.org/wiki/Dialogue_system</ref>: | ||
''A dialogue system, or conversational agent (CA), is a computer system intended to converse with a human. Dialogue systems employed one or more of text, speech, graphics, haptics, gestures, and other modes for communication on both the input and output channel | ''"A dialogue system, or conversational agent (CA), is a computer system intended to converse with a human. Dialogue systems employed one or more of text, speech, graphics, haptics, gestures, and other modes for communication on both the input and output channel''." | ||
In common practice, conversational agent in an umbrella term generally used as synonym of chatbot, | In common practice, conversational agent in an umbrella term generally used as synonym of [[chatbot]], but technically a chatbot is a specific kind of conversational system where the communication channel user interface (UI) is just text messages, exchanged on chat-based platforms (as [[instant-messaging]] mobile apps). | ||
Especially in academic parlance, the term conversational agent | == ''The reason why the term agent'' == | ||
Especially in academic parlance, the term ''conversational agent'' is synonym of ''chatbot'', and the reason emphasis on the ''agent'' is maybe because conversational agents was considered software agents<ref>https://en.wikipedia.org/wiki/Software_agent</ref>, special application of intelligent systems<ref>https://en.wikipedia.org/wiki/Intelligent_agent</ref> and Multi-agent systems<ref>/https://en.wikipedia.org/wiki/Multi-agent_system</ref> research topic. | |||
The term | The term ''agent'' is so probably misleading, because assimilating any conversational system as a software agent that mediate between an end-user (e.g. a consumer of a business platform) and a business human operator counterpart. That use case is a specific use case and not always applicable/true. | ||
The agentive role of a conversational system is commonly related to a the specifica scenario when the conversational system really acts as intermediator, requiring a final conversation between the end-user and a human operator (that's commonly called: ''[[human-in-the-loop]]''). | |||
But there are many cases where the conversational system is not properly an agent, by example in pure [[command-and-control]] conversational systems that just execute automation commands to action (electro-mechanical) actuators, by example in [[home-automation]] or industrial automation realms. | |||
The concept of conversational agent is currently also a synonym of [[Voice assistant|virtual assistant]], in the sense of a real agentive/automation technology that assists humans to solve real-life problems, in real-time, with reactive and proactive dialogs (so called [[mixed-initiative]]), between the end-user and the assistant. | |||
A concrete example of a conversational agent that's a true agent, in the sense that act on behalf of end-user, conversating and explating tasks with other humans, is ''Google Duplex''<ref>https://ai.googleblog.com/2018/05/duplex-ai-system-for-natural-conversation.html</ref>. | |||
== References == | |||
Latest revision as of 21:01, 13 December 2021
A conversational agent, or conversational system, or dialog system, is a computer system (hardware+software platform) intended to converse with a human in a natural language.
Let's see what wikipedia states for conversational agent[1]:
"A dialogue system, or conversational agent (CA), is a computer system intended to converse with a human. Dialogue systems employed one or more of text, speech, graphics, haptics, gestures, and other modes for communication on both the input and output channel."
In common practice, conversational agent in an umbrella term generally used as synonym of chatbot, but technically a chatbot is a specific kind of conversational system where the communication channel user interface (UI) is just text messages, exchanged on chat-based platforms (as instant-messaging mobile apps).
The reason why the term agent[edit | edit source]
Especially in academic parlance, the term conversational agent is synonym of chatbot, and the reason emphasis on the agent is maybe because conversational agents was considered software agents[2], special application of intelligent systems[3] and Multi-agent systems[4] research topic.
The term agent is so probably misleading, because assimilating any conversational system as a software agent that mediate between an end-user (e.g. a consumer of a business platform) and a business human operator counterpart. That use case is a specific use case and not always applicable/true.
The agentive role of a conversational system is commonly related to a the specifica scenario when the conversational system really acts as intermediator, requiring a final conversation between the end-user and a human operator (that's commonly called: human-in-the-loop).
But there are many cases where the conversational system is not properly an agent, by example in pure command-and-control conversational systems that just execute automation commands to action (electro-mechanical) actuators, by example in home-automation or industrial automation realms.
The concept of conversational agent is currently also a synonym of virtual assistant, in the sense of a real agentive/automation technology that assists humans to solve real-life problems, in real-time, with reactive and proactive dialogs (so called mixed-initiative), between the end-user and the assistant.
A concrete example of a conversational agent that's a true agent, in the sense that act on behalf of end-user, conversating and explating tasks with other humans, is Google Duplex[5].