Conversation Design: Difference between revisions
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"''Conversation design'' (''CxD'') is about defining the interactions between the user and a conversational agent, based on how people communicate in real life." | "''Conversation design'' (''CxD'') is about defining the interactions between the user and a conversational agent, based on how people communicate in real life."<ref>https://uxdesign.cc/intro-to-conversation-design-ce3bd30e4385</ref> | ||
Designing a (human-to-machine) conversation is mainly related to the linguistics (pragmatics, psycholinguistics, sociolinguistics) and the authoring/screenwriting. | Designing a (human-to-machine) conversation is mainly related to the linguistics (pragmatics, psycholinguistics, sociolinguistics) and the authoring/screenwriting. Google, with the famous CxD depth<ref>https://developers.google.com/assistant/conversation-design/what-is-conversation-design</ref>, lead by James Giangola<ref>https://developers.google.com/assistant/conversation-design/learn-about-conversation</ref> et al, people that conceived Google Assistant UX, contributed few years ago to divulgate concepts now became "common sense" as: Voice User Interfaces (VUI) best practices, Grice's Maxims, botpersona, persona, multimodal conversations. | ||
The ''conversation designer'' has a fundamental role in any enterprise team that build professional conversational agents/virtual agents. | The ''conversation designer'' has a fundamental role in any enterprise team that build professional conversational agents/virtual agents. | ||
== References == | |||
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Latest revision as of 19:32, 10 December 2021
"Conversation design (CxD) is about defining the interactions between the user and a conversational agent, based on how people communicate in real life."[1]
Designing a (human-to-machine) conversation is mainly related to the linguistics (pragmatics, psycholinguistics, sociolinguistics) and the authoring/screenwriting. Google, with the famous CxD depth[2], lead by James Giangola[3] et al, people that conceived Google Assistant UX, contributed few years ago to divulgate concepts now became "common sense" as: Voice User Interfaces (VUI) best practices, Grice's Maxims, botpersona, persona, multimodal conversations.
The conversation designer has a fundamental role in any enterprise team that build professional conversational agents/virtual agents.