Conversational Agent: Difference between revisions
no edit summary
mNo edit summary |
No edit summary |
||
| Line 7: | Line 7: | ||
In common practice, conversational agent in an umbrella term generally used as synonym of chatbot, even if a chatbot is a conversational agent that communicate just via texts, on chat-based platforms (as instant-messaging mobile apps). | In common practice, conversational agent in an umbrella term generally used as synonym of chatbot, even if a chatbot is a conversational agent that communicate just via texts, on chat-based platforms (as instant-messaging mobile apps). | ||
Especially in academic parlance, the term conversational agent was synonym of chatbot, and the reason emphasis on the "agent" was maybe because conversational agents was considered a special application in intelligent systems<ref>https://en.wikipedia.org/wiki/Intelligent_agent</ref> | Especially in academic parlance, the term conversational agent was synonym of chatbot, and the reason emphasis on the "agent" was maybe because conversational agents was considered a special application in intelligent systems<ref>https://en.wikipedia.org/wiki/Intelligent_agent</ref> or Multi-agent systems<ref>/https://en.wikipedia.org/wiki/Multi-agent_system</ref> research. | ||
The term "agent" is probably misleading, because assimilating any conversational system as an agent that mediate between an end-user (e.g. a consumer of a business platform) and a business human operator. That's in general not true. Instead the agentive role is commonly related to a special case of conversational system that act as intermediator, requiring a final conversation with a human operator (that's commonly called, in customer service realms: ''human-in-the-loop''). | The term "agent" is probably misleading, because assimilating any conversational system as an agent that mediate between an end-user (e.g. a consumer of a business platform) and a business human operator. That's in general not true. Instead the agentive role is commonly related to a special case of conversational system that act as intermediator, requiring a final conversation with a human operator (that's commonly called, in customer service realms: ''human-in-the-loop''). | ||